via The New York Times on July 26, 2024
In Japan, Turning the Tables on Rude Customers
By Motoko Rich and Hisako Ueno
“The Japanese have the attention to detail, and it’s the envy of the tourism and hospitality world,” said Benjamin Altschuler, an associate professor of sport, tourism and hospitality management who is currently teaching at Temple University’s campus in Tokyo. “But there’s an ...